These Booking Conditions, together with our privacy policy and where your holiday is booked via our website, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Complete Orlando trading as ATD Travel Services Ltd ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.   

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-

1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;

2. He/she consents to our use of information in accordance with our Privacy Policy  

3. He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

The Contract

The Contract

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

Payment

Payment with a credit or debit card is required to make a reservation (we do not accept AMEX or Diners Club). If a booking is made 56 or more days before departure, the following deposits are required which are non-refundable:

- Full payment on all flights**
- £75 per accommodation
- 20% of attraction tickets
- 10% of car rental
- Total premium for holiday insurance

The remaining balance due will be due approximately eight weeks prior to departure. For reservations made less than 56 days before departure, full payment will be required at time of booking. Any fraudulent use of credit cards will be reported to the police. If we do not receive all payments due in full by their due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in the Cancellations/Refunds section. Tickets and other documents will normally be forwarded approximately 14-days date of departure, if applicable .

** Please note we can take lower deposits on flight-inclusive holidays when flying non-stop from Gatwick or Manchester to Orlando International with British Airways or Virgin Atlantic only. Restrictions apply. Full payment required on flights for all other routes / airlines including British Airways &Virgin Atlantic. We reserve the right to take increased deposits if not flying non-stop from Gatwick / Manchester to Orlando only.

Accuracy

We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and loading errors occur. We reserve the right to correct prices and other details in such circumstances both before and after bookings are confirmed. You must telephone us to check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Price Policy

All prices are quoted in £'s sterling. The prices quoted, shown on our website, and in supplementary promotional material, apply at the time however are subject to change without notice. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit or the full amount if you book within eight weeks of departure, the price of your holiday as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking. The price of your confirmed holiday is also subject at all times to changes in transport costs such as fuel, and any other airline cost changes which are part of our contracts with airlines (and their agents), and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements and to rates, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Not included in the price:

• Airport transfers, unless specifically booked.
• Hotel parking charges (unless specified).
• Hotel extras and sundry items such as safes, mini-bars, etc.
• Visa fees, porterage, personal expenditure.
• The services of a local representative.

Changes or Cancellations

Changes made by you to a confirmed booking

If you wish to change your booking after the confirmation invoice has been issued, the person who originally made & paid for the booking should contact us and we will try to meet the request. All changes are strictly subject to availability at the time of request. If we are able to make the change requested, a non-refundable administration fee of £75 per person per alteration will be payable for flight-inclusive bookings, as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Any amendments made by you affecting accommodation, car rental and/or park tickets will incur an amendment fee of £35 total. If the value of the booking has increased to more than £500 from the original booking, the £35 amendment fee will be waived.

PLEASE NOTE: Certain arrangements, for example flights, may not be amended, even to change a name, after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. New tickets/ flights will be subject to availability and price change at time of re-booking plus additional amendment fees. Some accommodation types, particularly self-catering and hotel rooms with reductions for more than three people are priced according to the number of occupants. If fewer people travel than originally booked there will be extra charges to pay which will be advised to you when you make the changes.

Changes by you to a confirmed booking whilst abroad

We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to change your travel arrangements whilst abroad this is your own responsibility and neither Complete Orlando nor our agents or suppliers are responsible for any costs or losses that may arise as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents.

Cancellations/ refunds

If you or any member of your party wishes to cancel your booking once a confirmation invoice has been issued, the person who made the booking must notify us in writing directly to Complete Orlando. The cancellation charges you will be required to pay will be calculated from the date we receive written notification of your cancellation. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly recommend that you take out full travel insurance, which includes cancellation cover. As we incur costs from the time you make your booking, you agree that if you cancel your booking, you will compensate us for our expenses and losses up to the maximum charges shown below. Our cancellation charges increase the closer to your confirmed departure date your written cancellation is received at our offices. This is because we may have to pre-pay our suppliers and there is also a reduced opportunity for us to re-sell your holiday as we near departure date.

All refunds are subject to return of all unused documents (airline tickets and vouchers). Insurance premiums and amendment charges are non-refundable as   are all sums paid in respect of flights. It is not possible to make refunds after departure from the UK for any services not used or for partially used car rental.

Changes or Cancellations by the Company

On occasion it may be necessary to amend certain arrangements of your confirmed holiday or cancel it, which we reserve the right to do at any time. If a major change occurs we will inform you as soon as possible. The following are examples of major changes   when made before departure: a change to your UK departure airport (except London Heathrow, Gatwick & Stansted, Glasgow & Edinburgh, Manchester & Birmingham, Newcastle &Durham Tees etc.), a change of accommodation area for the whole or a significant part of your time away, a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away, a change of outward departure time or overall length of your arrangements of twelve or more hours.

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid or iii) accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

If we make a major change or cancel, less than 56 days before departure, we will also pay compensation as detailed below:

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel more than 56 days before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

Very rarely, we may be forced by "force majeure" (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

Complete Orlando Liability

1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

(a) the act(s) and/or omission(s) of the person(s) affected;

(b) the act(s) and/or omission(s) of a third party un connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

 (c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a) loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above or involving injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. 

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5)   Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.  

Force Majeue

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

General

Accommodation

All classifications of properties have, wherever possible, been taken from the 'Official Hotel Guide' or similar. We cannot accept responsibility for changes occurring after publication on our website. All properties are contracted on a 'Run of House' basis, which means you have a standard room from any part of the property unless otherwise advertised. Special accommodation requests, such as adjoining rooms, or twin beds are subject to hotel availability and cannot be guaranteed. We cannot accept any booking that is conditional upon special requests being met. Children and 3rd/ 4th adult prices are based on use of existing bedding. Rooms usually have one or two double beds, depending on room size. Rollaway beds are often available to ease sleeping arrangements and usually incur a supplementary charge payable locally to the hotel. It is essential that you confirm the full name and address of your selected property at time of booking. Please note that check-in times at most hotels are generally permitted after 3.00pm. On check in, a credit card may be required for incidentals. US hotels require at least one guest to be a minimum age of 21 years. Please advise us at the time of booking if no member of your party is at least 21 years of age. If you book accommodation and you do not meet the minimum check-in age, Complete Orlando will not be held responsible for any additional fees which you may incur due to this such as cancellation charges and/or amendment fees. Check-out time at most hotels is generally 11.00am. Parking charges (if applicable) are not included.

Advance Passenger Information (API)

All airlines are required by the US Government to collect API (Advance Passenger Information) for all passengers before travel to the US. Passengers who refuse to supply API will not be allowed entry to the US and therefore will not be accepted for travel at check-in. All airlines are bound by the UK data protection and privacy laws. It is your responsibility to provide the required information to the airline you are travelling with. Many airlines allow you to do this online. You will need the airlines PNR/ locator to be able to do this which will be on your confirmation invoice. The passport information required is as follows:

• Passport number
• Country which issued passport
• Passport expiry date
• Given names (as they appear on the passport)
• Last name
• Gender
• Date of birth
• Nationality
• Country of residence
• Destination address in the US including zip-code
  

ATOL - Your Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 9720. In respect of all arrangements including flights you will receive a Confirmation from us confirming your arrangements and your protection under our Air Travel Organiser's Licence. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK.  In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.   

For further information, visit the ATOL website at www.atol.org.uk . The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

Building & Development Work

Many parts of Orlando including accommodation change and develop constantly. Whilst we will endeavour to advise you of any building or refurbishment work underway at any properties you have booked, we cannot anticipate where work will take place outside of the hotel grounds. All the accommodation featured strive to maintain high standards, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.

Car Rental Requirements

Drivers must be at least 21 years of age and in a possession of a valid driver’s licence (not an International Driving Permit) and a major credit card. Drivers 21-24 years of age will be subject to a surcharge. Your car rental includes unlimited mileage, Collision Damage Waiver, Extended Protection, Sales Tax, State Tax and Airport Fees. Each day's rental is based on a 24-hour period, with additional hours used subject to surcharge. One-way rentals must be confirmed in advance and are subject to drop off fees locally. Cars may be reserved by category only and not by specific model. Similar or larger cars may be substituted. All car rentals are subject to the legal terms, conditions and pricing procedures the individual car rental company. In the event of subsequent enactment of any law in the United States, whether local, state or federal, which restricts or prohibits any of those terms, conditions or pricing procedures, the individual car rental company’s terms/ prices will be subject to adjustment to the extent necessary to compensate for such restriction or prohibition. You must return your car to the designated office by the time stated on your rental agreement to avoid further charges.

Car Rental - Capacity & Vehicle Type

All vehicles are insured for a maximum number of passengers. Complete Orlando cannot accept liability for the vehicle being unsuitable for all passengers and luggage. Complete Orlando cannot accept responsibility for rentals denied at our local supplier's counter due to the party size being too large for the vehicle. Complete Orlando is unable to guarantee a particular make or model of vehicle. The car shown on your voucher is for guidance only and may be substituted for an alternative similar model or upgraded vehicle.

Car Rental - Provision of Cars

Our local suppliers reserve the right to refuse to make available a vehicle to any person considered unfit to drive or who does not meet eligibility requirements. Complete Orlando will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay.

Car Rental - Upgrades

Vehicle upgrades arranged locally at the relevant car rental station will be charged at a daily rate, which may be considerably higher than the upgrade fees if pre-booked. Any local fees will be printed on the Car Rental Agreement, which you should check carefully before leaving the depot. Complete Orlando will not be liable for additional costs incurred as result of client’s decision to upgrade/ change their vehicle locally.

Check-in & Check-out Procedure

Please note check-in and check-out times vary from hotel to hotel however in general, check-in time is 3pm and check-out time is 11am. If you do require a late check-out time, please speak to the hotel directly during your stay. Please note if you do not check-in to your hotel on the first day of your reservation, the hotel will treat this as a 'No-show' and you room will be cancelled. Of course, we appreciate that flights or other travel arrangements can be delayed or cancelled. If this is the case, please notify Complete Orlando as soon as you can so we can therefore update your hotel accordingly thus avoiding your room being cancelled.

Conditions of Carriage

Your holiday may include international carriage by air and the terms and conditions of carriage of the airline apply which are themselves the subject of international agreements and which may limit or exclude liability.

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

Currency

It can be difficult to exchange sterling in the USA however; most UK cash cards now work in the USA. Before you travel it’s a good idea to obtain some small denomination dollar bills for immediate expenses on arrival, such as freeway tolls and gratuities. We recommend that you carry at least one credit card such as American Express, Visa, MasterCard or Diners Club, as you will normally be asked for an imprint of your card on arrival at any hotel, to cover incidentals.

Customers outside of the UK

Complete Orlando hold contracts with major suppliers and for contractual reasons we regret that we are not permitted to sell to customers outside of the United Kingdom. Sorry for any inconvenience this may cause.

Delivery of Documents

Upon receipt of deposit or full payment, Complete Orlando will issue a booking confirmation/ invoice usually via email. Tickets and other documents will normally be forwarded approximately 14 days before date of departure, if applicable. It is important that you check your documents on receipt. Please notify Complete Orlando immediately if there are any errors or omissions. For late bookings, a discretionary fee of up to £25 may be charged.

Disabled Clients

We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Eligibility

Holiday packages are designed for holiday travellers (not convention or group travellers). If this holiday package is used for any reason other than leisure travel, some hotels may directly assess an additional surcharge during holiday, convention or special event time

Electronic System for Travel Authorisation (ESTA)

It is compulsory for all Visa Waiver Program (VWP) travellers to submit their information through the Electronic System for Travel Authorisation prior to departure. Information required through ESTA mirrors the data visitors already submit through the I-94W paper form currently filled out on the aircraft or upon arrival at a U.S. port of entry; however, this new system simplifies the process by allowing you to complete the form online prior to arrival. Please note it is your responsibility to complete this prior to departure from the UK. If you do not complete this form, you will not be allowed entry in the US. Please click here: https://esta.cbp.dhs.

Delays, Missed Transport Arrangements & other Travel Information

If you or any member of your party miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over three hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

The Package Travel etc Regulations 1992 provide that in the event that you experience difficulty on the occurrence of circumstances described in the clause headed 'Complete Orlando Liability' sub-clause ( 2) (b) (c) or (d) of these booking conditions, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.

Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

We cannot accept liability for any delay which is due to any of the reasons set out in the 'behaviour' clause of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). 

The carrier(s), flight timings and types of aircraft shown on this website or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

Please note the existence of a "Community list" (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the air transport users council on 02072406061 www.auc.org.uk. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.  

This website is our responsibility, as your tour operator. It does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Flight-only Bookings

Due to the nature of the airline market, we can no longer sell flight-only. All flights must be sold with the same length of accommodation. We reserve the right to cancel any bookings made online if the length of accommodation does not match the flights dates.

Holiday Insurance

You MUST have adequate holiday insurance cover suitable for your holiday and your particular needs and which provides cover for the cost of cancellation by you, a 24-hr emergency and repatriation service in the event of accident or illness, loss luggage, delay and curtailment cover plus loss of personal items and cash. Experience has taught us that the overwhelming majority of our clients either already have your-round policies or prefer taking out their own. Complete Orlando can not be held responsible for any liability, expenses or losses you may incur as a result of having inadequate holiday insurance. If you still require Holiday Insurance, please click here for a quote and to book. Please note that we do not sell or recommend any particular insurance policy.

Late Payment Fees

It is your responsibility to pay any balance payments on time. We reserve the right to charge a late payment fee of £25 per booking for any balance payments which are not paid on or before the balance due date as stated on your booking confirmation.

Links to 3rd Party Websites

This site may contain hyper links to external websites owned and operated by third parties. Complete Orlando has no control over or association with such third party sites and no responsibility in relation to the accuracy or quality of the information contained within them.

Minimum Check-in Age

US hotels require at least one guest to be a minimum age of 21 years. Please advise us at the time of booking if no member of your party is at least 21 years of age. If you book accommodation and you do not meet the minimum check-in age, Complete Orlando will not be held responsible for any additional fees which you may incur due to this such as cancellation charges and/or amendment fees.

Passports and Visas - Your responsibility

Any passports, visas, health inoculations/ certificates, International Driving Licences and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred as a result of failure to comply with such requirements. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. All passengers, including children and babies, are required to hold their own valid 10 year British Citizens machine-readable passport. It will no longer be possible for children to travel to the USA on their parent's passport. Your passport is machine-readable if the white strip at the bottom of the personal data page has two lines of print. If your passport does not have a white strip, or the white strip is blank, it is not machine-readable. Please check with the UK Passport Service on 0870 521 0410 or www.passport.gov.uk for further information. We recommend your passports are valid for at least 90 days from date of entry however your passports must be valid for the duration of your holiday. The majority of British machine-readable passports holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete a Visa Waiver Form. Any passengers holding a British passport issued overseas, will be required to obtain a valid US entry visa. All passengers will be required to prove, upon arrival, that they have accommodation booked in the USA and have the full address of that, including the zip code. We provide this information on your documentation so do ensure you keep this to hand. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. We strongly recommend that you contact the US embassy for full details of the conditions of the Visa Waiver and/or entry requirements as exclusions apply. Tel: 0904 2450100 (calls are charged at £1.20 per minute) or visit www.usembassy.org.uk .

Problems whilst on holiday

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. Please also call the 24-hour in-resort emergency telephone line on 407 345 4996 (see also the details on your accommodation voucher) or our UK office on + 44 (0) 203 002 8903. Failure to do so will affect ours and the applicable supplier's ability to investigate your complaint, and will affect your rights under this contract. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

Product Descriptions & Free Offers

Complete Orlando strives to ensure accuracy of descriptions and information shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed. Also, please note that pictures only present a representation of the product.

Public Holidays

Subject to these conditions, we are unable to accept liability for any alterations or withdrawal of facilities due to National or Public Holidays and suggest that you consult the relevant Tourist Board for further information.

Resort Fees

Many resort hotels impose a 'Resort Fee'. Wherever possible, we include these in our prices. Some, however, may be payable locally. Some hotels charge locally for energy fees or a mandatory daily charge for the use of local phone calls. If we have been advised in advance by the hotel, we will make a note of the local charge on the website.

Scheduled Airlines

Air transportation is by scheduled services of IATA airlines unless otherwise specified. All details are correct at time of being shown and are liable to change by airline or by direction of any government or competent authority at any time. Our confirmation invoice will detail the airline operator, origin/ destination airports and provisional timings of reserved flights. We are unable to specify aircraft type on our invoice. Information on aircraft type, flight routings and timings of designated flights are provided at time of booking and are subject to change. Changes to schedule or flight time will be advised but it is possible that further changes can occur. We strongly recommend that the relevant airline is contacted before your flight. We/ airlines reserve the right to substitute alternative aircraft and/ or airlines at any time. Should a major change occur after you receive your invoice you will have the right to cancel without penalty. See 'Changes by the Company' for further details.

Seasonal Changes

Many destinations have certain times of the year when things quieten down. Should a feature be considered by you to be crucial to your enjoyment of the holiday, it is essential that you declare your specific interest/ requirement at time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. It's sometimes possible to change things around after arrival, but please help us to fulfil your expectations by checking with us ahead of travel - not after your return.

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

Travel Advice

For government advice on your destination, see www.fco.gov.uk/knowbeforeyougo

Travel Insurance

We highly recommend the purchase of the Complete Orlando Travel Insurance protection plan. We have designed this travel protection plan with you in mind.

Weather

Florida is located in the warm Southeast of the USA and has the Atlantic Ocean on its East Coast and the tropical Gulf of Mexico on its West. Due to this location, Florida is prone to erratic changes in weather patterns. This part of the world is occasionally affected by hurricanes, particularly during the summer months between Jun-Oct.